Rema1000 Products
If you experience errors or defects in an item purchased from Row 1000, do not contact the product brand, Gram Castle, but instead contact the Rema 1000 store where the item was purchased directly.
According to the Danish Sales Act, the store is responsible for handling complaints, not the manufacturer. Bring the product and your receipt and they will help you with a solution – it could be an exchange, repair or refund, depending on the situation.
Complaints and feedback at Gram Slot
At Gram Slot we want to give our guests and customers the best possible experience. If you have purchased a product from us or had a stay, event or experience that did not meet your expectations, we would love to hear from you so that we can find a solution.
How to contact us
To make your complaint handling as quick and efficient as possible, please contact us directly:
- Phone: +45 74 82 00 40
- Email: kontakt@gramslot.dk
- Address: Slotsvej 54, 6510 Gram
When you contact us, please provide the following:
- A description of the problem
- Date of your stay, event or purchase
- Any documentation such as receipt, order number or pictures
If you have a complaint about one of our offers
We offer a range of facilities and experiences, we want all guests and customers to be satisfied. If you have any complaints or are dissatisfied with any of the following areas, please contact us for a resolution:
- Accommodation: Rooms, holiday apartments or other accommodation options
- Events: Weddings, confirmations, corporate events or private parties
- Events: Concerts, markets and other cultural experiences
- Restaurant and farm shop: Food experiences or products purchased in our farm shop
We take all inquiries seriously and strive to respond to your complaint as quickly as possible.